Cerballiance Porte de Bretagne's Digital Preanalytics Transformation
In the ever-evolving landscape of healthcare, digitalization continues to shape the way laboratories operate, with the goal to streamline processes, enhance patient care, and reduce environmental impact. Reporting on this transformation is Olivier Garnier, experienced biologist and Managing Director of Cerballiance Porte de Bretagne (formerly known as Biomedilam), a notable member of the Cerballiance Centre Ouest (formerly known as Yourlab), located in western France. With a strong commitment to innovation and a dedication to improving patient experiences, Garnier has led Cerballiance Porte de Bretagne through a remarkable journey of digital preanalytics, propelling the lab into the future of medical diagnostics.
Cerballiance Porte de Bretagne's significance in the healthcare sector is undeniable, boasting a structure that includes 10 sites, 30 blood collection rooms, and 10 expert biologists, with a dedicated team of 120 employees. The lab's commitment to quality is evident through its ISO certifications, including ISO 17025 for competence of testing and calibration laboratories, full ISO 15189 for quality and competence, and ISO 22870 for delocalized biology implemented in 2020. With an impressive throughput of 2,000 patient collection files and 4,500 samples, Cerballiance Porte de Bretagne has solidified its position as a key player in the diagnostics realm.
Cerballiance Porte de Bretagne’s digital transformation journey stems from its intrinsic innovation strategy and early adoption of technology-driven solutions. Their partnership with Tracie became a catalyst for change, revolutionizing the preanalytic process and the patient experience. This endeavor aimed not only to expedite result delivery but also to eliminate paper-based inefficiencies and champion sustainable practices.
Prior to adopting digitalization, Cerballiance Porte de Bretagne employed a systematic method that encompassed manual tasks and paper documentation. However, with the integration of digital technologies, the laboratory's workflow experienced a significant transformation. The key stages of this transformation include electronic lab order registration, digitized pre-analytic processes, automated sample pre-sorting, efficient transport to the technical platform, analysis, and rapid result dissemination.
Cerballiance Porte de Bretagne's shift to digital preanalytics marked significant improvements in operational efficiency. Particularly, the process became more streamlined, reducing steps from 11 to 6, resulting in time savings. These adjustments highlight how digitalization not only improves the workflow but also accelerates the diagnostic processes at Cerballiance Porte de Bretagne.
Cerballiance Porte de Bretagne's dedication to technological advancement extended beyond the lab's walls to empower its mobile nursing workforce. Digitalization facilitated a seamless collaboration between mobile nurses and laboratory processes, significantly reducing samples reception and unpacking time, registration duration, and the transmission of essential documents. This transition not only increased efficiency but also garnered high levels of mobile nurse satisfaction, with an overwhelming majority embracing the new digital framework.
Cerballiance Porte de Bretagne's dedication to digitalization culminated in a profound impact on patient care and satisfaction. Turnaround time (TAT) for result delivery saw a remarkable 22% enhancement, fostering stronger customer engagement. Furthermore, post-analytic phases showed substantial improvements, including a 50% reduction in cash unrecovery and a 30% decrease in insurance reject teletransmission.
As Cerballiance Porte de Bretagne's journey through digital preanalytics continues, the values of patient confidentiality, operational efficiency, and sustainability are ingrained in their approach. With their vision of a paperless environment, and enhanced customer experiences, Cerballiance Porte de Bretagne stands as a beacon of innovation, setting a precedent for laboratories seeking to harness the power of digital transformation.
Olivier Garnier's compelling presentation at Euromedlab 2023 showcased the groundbreaking shift of Cerballiance Porte de Bretagne's preanalytic processes, highlighting the improvements achieved through digitalization. By embracing innovative technologies, Cerballiance Porte de Bretagne has not only revolutionized its operational efficiency but has also elevated patient care, empowered its workforce, and championed sustainable practices. As the laboratory continues to pave the way for a future that is efficient, patient-centric, and environmentally responsible, its journey serves as an inspiring testament to the transformative power of digital preanalytics in the healthcare sector.